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BA Kitchen and Bath Design

Bilingual Project Manager Assistant - Residential Remodeling

Company: BA Kitchen and Bath Design

Location: 1739 Canton Rd, Marietta, GA 30066

Job Type: Full-Time (Salary)

Position Overview

BA Kitchen and Bath Design is seeking a highly organized and proactive Bilingual Project Manager Assistant to support the successful execution of residential remodeling projects. This position works directly with the Project Manager to coordinate schedules, communicate with clients and subcontractors, track project progress, and ensure all materials, documentation, and project activities are properly organized.

The ideal candidate is detail-oriented, customer-focused, and comfortable managing multiple projects simultaneously in a fast-paced remodeling environment.

Key Responsibilities

Project Support & Coordination

Assist Project Managers with daily project administration and coordination.
Monitor project schedules, milestones, and deadlines.
Coordinate activities between clients, installers, subcontractors, vendors, and designers.
Schedule site visits, project meetings, inspections, and material deliveries.
Track project progress and provide updates to management.
Assist in resolving project-related issues and scheduling conflicts.

Client Communication

Serve as a point of contact for clients throughout the remodeling process.
Communicate project timelines, schedules, and progress updates.
Coordinate client selections, approvals, and change orders.
Respond promptly to client questions and concerns.
Maintain a high level of customer satisfaction and professionalism.

Material & Vendor Coordination

Confirm material deliveries and installation schedules.
Coordinate with vendors and suppliers regarding delivery dates and order status.
Track materials to ensure products arrive on time for scheduled installations.
Notify Project Managers of delays or issues that may impact project timelines.
Assist with warranty claims and product replacement requests when necessary.

Documentation & Administrative Support

Maintain organized project files, contracts, permits, change orders, and customer records.
Update project management software and company databases.
Prepare project reports, meeting notes, and status updates.
Assist with permit applications and required project documentation.
Ensure all project information is accurate and up to date.

Field Support

Conduct occasional site visits to verify project progress and gather information.
Assist with project punch lists and completion checklists.
Document project conditions through photos and reports.
Support Project Managers during project start-up and closeout activities.

Qualifications

Minimum of 2 years of experience in project coordination, construction administration, remodeling, or related fields.
Knowledge of residential remodeling, kitchen and bath renovation, or construction processes preferred.
Strong organizational and multitasking abilities.
Excellent communication and customer service skills.
Ability to work effectively in a fast-paced environment.
Strong attention to detail and problem-solving skills.
Proficiency in Microsoft Office, Excel, Google Workspace, and project management software (Job Tread).
Ability to read construction plans and specifications is a plus.
Valid driver's license and reliable transportation preferred.

Language Requirement

Bilingual (English and Spanish) - Required
Must be able to communicate effectively with clients, subcontractors, vendors, and team members in both languages.

Compensation & Benefits

Competitive salary based on experience.
Paid Time Off (PTO).
Paid holidays.
Professional development and training opportunities.
Career advancement opportunities within the company.
Supportive and collaborative work environment.

Ideal Candidate

The ideal candidate is a highly organized professional who enjoys coordinating people, schedules, and project details. This person excels at communication, problem-solving, and keeping projects on track while providing outstanding service to clients and supporting the Project Manager's daily operations.

BA Kitchen and Bath Design is an Equal Opportunity Employer.

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Bilingual Project Manager Assistant — Residential Remodeling (Project Coordinator)

\n\n

Role summary

This internal job description defines the role of a Bilingual Project Manager Assistant (Project Coordinator) at BA Kitchen and Bath Design for residential remodeling projects. The position is responsible for driving day-to-day project execution within the project manager’s defined scope, budget, and priorities. The incumbent maintains schedules and task lists, coordinates trades and vendors, facilitates communication among internal teams and external stakeholders (including homeowners and subcontractors), monitors progress against milestones, identifies and escalates risks or blockers, and produces regular status information for the accountable project manager or sponsor. The role requires fluency in English and Spanish to ensure accurate, timely bilingual communication across project teams and client households.

This description is for internal use and frames objectives, measurable results, and the primary problems the role is intended to solve rather than serving as recruitment copy. Authority remains with the project manager and sponsors; the Coordinator executes, tracks, and escalates within that governance framework.

\n\n

Objectives and Key Results (OKRs)

Objective 1 — Maintain on-schedule execution for assigned projects.\n
- KR1.1: ≥ 90% of weekly critical-path tasks completed by their planned due date.
- KR1.2: ≥ 85% of major project milestones (demo, rough-in, cabinet install, finish) achieved within ±5 business days of planned milestone dates.
\n
Objective 2 — Provide clear, timely bilingual communications to reduce rework and stakeholder escalations.\n
- KR2.1: Average first-response time to client and vendor inquiries ≤ 8 business hours.
- KR2.2: Stakeholder communication satisfaction score ≥ 4.0/5 on post-phase surveys (or equivalent internal feedback mechanism).
\n
Objective 3 — Proactively surface and mitigate risks to schedule, quality, and budget.\n
- KR3.1: 100% of identified high-severity risks documented and escalated to the Project Manager within 48 hours of discovery.
- KR3.2: Reduction in average days unresolved for critical blockers by 30% quarter-over-quarter.
\n
Objective 4 — Support efficient closeout and turnover of projects.\n
- KR4.1: Average punch-list closure time ≤ 10 business days after substantial completion.
- KR4.2: Final client sign-off and handover documentation completed within 5 business days of final invoice readiness in ≥ 90% of projects.
\n

\n\n

Key Performance Indicators (KPIs)

Schedule adherence: % of tasks and milestones completed on or before planned date (target 85–95% depending on project complexity).
Issue escalation timeliness: % of critical issues escalated within SLA (target 100% within 48 hours).
Communication responsiveness: average business-hour response time to clients and vendors (target ≤ 8 hours).
Vendor coordination effectiveness: % of vendor arrivals on scheduled dates and % of vendor-related change orders flagged in advance.
Punch-list resolution time: average days to close punch-list items (target ≤ 10 business days).
Documentation accuracy: % of project documents (schedules, RFIs, change logs) without revisions caused by miscommunication (target ≥ 95%).
Budget support metric: % of delegated expense items tracked and reconciled within 5 business days of invoice receipt.

\n\n

Problems solved for internal and external customers

Internal customers (Project Manager, design team, trades): eliminates day-to-day operational friction by keeping schedules current, consolidating task lists, coordinating trade sequencing, surfacing resource conflicts early, and providing concise status reporting so internal decision-makers can focus on trade-offs and approvals.
External customers (homeowners, vendors, subcontractors): reduces miscommunication and uncertainty by providing timely bilingual updates, clarifying scope and schedule expectations, coordinating site access and inspections, and ensuring client inquiries are acknowledged and routed appropriately.
Cross-cutting problem: prevents small issues from becoming schedule-impacting by tracking completion, enforcing deadlines for dependent tasks, and escalating blockers so corrective action is taken before cumulative delays occur.

\n\n

Key skills, abilities and knowledge required

Language and communication: Professional fluency in English and Spanish (verbal and written); ability to translate technical/construction terms clearly between languages and audiences.
Project coordination tools: Proficiency with scheduling and collaboration tools (e.g., MS Project, Primavera, Asana, Trello, Buildertrend, Procore, or similar) and standard office software (Excel, Outlook, Word).
Scheduling and task management: Strong ability to create, maintain, and revise schedules, critical-path awareness, dependency tracking, and daily/weekly task assignment and follow-up.
Construction and remodeling fundamentals: Working knowledge of residential remodeling workflows, trade sequencing (demolition, rough trades, finishes), common permitting steps, and typical lead times for cabinetry, countertops, appliances, and finishes.
Vendor and subcontractor coordination: Experience or demonstrated ability to coordinate multiple trades, confirm scopes, and follow up on vendor deliverables and arrival commitments.
Risk identification and escalation: Skill in identifying schedule, quality, or compliance risks early and documenting/escalating them with clear recommended actions.
Documentation and reporting: Accurate maintenance of logs (RFIs, change orders, submittals, daily reports), preparation of concise status reports, and attention to version control and record retention.
Client-facing professionalism: Customer-service orientation, conflict resolution, cultural sensitivity, and ability to set expectations and manage difficult conversations in both languages.
Time and priority management: Ability to manage competing demands across several active projects, escalate appropriately, and maintain focus on critical-path activities.
Basic financial literacy: Ability to track delegated expenses, read budget summaries, and flag variances for project manager review (not to approve budget changes).
Regulatory awareness: Familiarity with local permitting and inspection processes typical to the company’s operating area and ability to coordinate permit documentation and inspections.
Continuous improvement mindset: Openness to capture lessons learned and suggest process improvements to reduce recurring delays or communication breakdowns.

\n\n

Reporting, limits of authority, and success criteria

The Coordinator reports to the assigned Project Manager and operates without independent authority to change project scope, budget, or resource allocations. The Coordinator is authorized to assign and follow up on operational tasks, coordinate vendors and trades under existing contracts, track delegated expenses, and escalate decisions requiring manager or sponsor approval. Success is measured by the OKRs and KPIs above: projects maintained on schedule, risks surfaced promptly, stakeholders informed and satisfied, and handovers completed efficiently and accurately.

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Bilingual Project Manager Assistant - Residential Remodeling

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